Returns & Exchanges
What is the return policy?
We do not accept returns however our goal is for every customer to be satisfied with their purchase.
If there is an issue with your order please reach out to info@shopwavecreations.com so that we can work with you to make it right.
Orders & Shipping
Where do you ship?
We offer both domestic and international shipping.
For International customers please note that your order ships from the US and we are not responsible for any fees associated with duties or import taxes.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I make a change to my order?
Reach out to info@shopwavecreations.com as soon as possible and we can further assist you! However, please note that we cannot guarantee order adjustments after purchase.
Where is my package?
Once your order has shipped, you'll receive a tracking number so you can follow your package's location throughout shipment.
If your package is marked as delivered by the carrier, and you have not received it please first check with others in your household and/or neighbors to see if they have your package by mistake.
If you are still unable to locate your order, please reach out to info@shopwavecreations.com so that we can help address the issue.
We are not liable for lost packages, however we want to ensure you receive your package in a timely manner. Please reach out to our team to let us know if there are any issues we can help you with!
Product & Sizing
What size do I buy?
Most of our products run true to size unless otherwise stated. Please read product descriptions for more specific information regarding product fit.
We also showcase our products being worn on our media accounts, feel free to check them out @shopwavecreations
Jewelry Care
How do I care for my jewelry?
Our necklaces contain Gold Filled materials:
Gold-filled jewelry is a cost-effective alternative to solid gold, created by bonding a thick layer of real gold to a base metal using heat and pressure. This process creates a permanent and durable bond, resulting in jewelry that has the appearance and feel of solid gold but with a significantly lower price.The gold layer in gold-filled jewelry is substantially thicker than in gold-plated jewelry, making it more resistant to wear and tear.
Take Care of your pieces!
- Clean your jewelry with warm sudsy water and pat dry with a soft cloth.
- Rubbing it after washing as this can cause discoloration.
- Take extra care around saltwater, chlorine, perfumes, and lotions, as they can tarnish your jewelry faster. Avoid spraying oils or perfumes directly on jewelry. Keep your jewelry as dry as possible and away from humid areas for longer lasting quality.