Frequently Asked Questions:
SHIPPING:
We offer USPS, UPS and DHL
Please note that we are not responsible for packages lost due to an incorrect shipping address provided with your order and/or failure to retrieve package at time of delivery.
Riding the Waves worldwide, we ship all across the globe (UPS)
RETURNS:
Just like a day at the beach, our policy is all about the good vibes. We want you to explore our selection with confidence! Please note that we don’t offer refunds or returns unless specific issues are addressed. Your satisfaction is important to us, and we're here to help you find exactly what you’re looking for!
Need to swap a size or have any questions? Email us at info@shopwavecreations.com.
We currently offer free US shipping on orders that are $75 or more!
Absolutely! You can easily track your order using your email. If you have any more questions or need assistance, don’t hesitate to reach out. We’re here to help
The shipping time will vary based on your order, so please keep that in mind! As a small business, we appreciate your patience! 🌊
Orders are shipped from New York! Most clothing orders are typically fulfilled within a week, and if there are any delays, we’ll be sure to keep you in the loop. Our jewelry is handmade with care, so please allow a little extra time (1-2 weeks) to receive those special pieces. Thanks for riding the wave with us!
PREORDERS: typically take 2-3 weeks as we’re waiting to receive more inventory. If you have any questions about your order status, use the chat button to get updates or kindly send us an email!"
Clothing:
- Wash on cold, gentle cycle
- Drying: dry on lowest heat setting
Jewelry Care: Crafted from gold-filled materials, an affordable alternative to solid gold, while still delivering amazing quality.
Storage: Keep your jewelry dry and store it in a cool, non-humid area.
Avoid Harmful Substances:Take extra care around chlorine, perfumes, and lotions, as these can accelerate tarnishing. Always avoid spraying oils or perfumes directly onto your jewelry.
Remove Before Bed: For longevity, remember to remove your jewelry before sleeping.
As we continue to grow, we’re excited to expand our brand’s commitment to giving back to beach and marine communities. This upcoming summer, we’re thrilled to announce our collaboration with The Surfrider Foundation Eastern Long Island. Together, we’re crafting a unique design for our Summer 2025 collection that supports vital beach conservation efforts.
We’ve got you covered with sizes ranging from S to XXL 🌊✨
Shop select Wave Creations products in these specific store locations:
- Flying Point Surf Shop (Southampton & Sag Harbor NY)
- Island Surf (Westhampton NY)
- Indi Surf (Manhasset NY)
- Sunrise to Sunset Surf (Southampton NY)
- Summer Salt Beach & Surf Shop (Bellport NY)
- AJ Sunflower Boutique (Center Moriches NY)
- The Hampton Maid (Hampton Bays NY)
- Phoenix Boutique (Port Washington NY)
- Heart & Soul Wax Studio (East Islip NY)
- Ciao Bella (Fairfield & Madison CT)